DollRest Returns & Warranty Policy

Our 14-Day Confidence Guarantee

We want artists to feel confident trying DollRest. If your DollRest System doesn't provide the support you need, you may request a return within 14 calendar days of delivery for a refund of the product purchase price and applicable product taxes.

To begin, email hello@dollrest.com with your order number or use our DollRest Support Request Form once available. A timely email is sufficient to initiate your request.

After authorization, we will provide a return authorization number and a prepaid Shopify return shipping label for eligible returns within the United States. Ship your complete system within 14 calendar days after authorization. Include all components and accessories, including Founder's Edition items supplied as part of the purchase. Reasonable testing is welcome; intentional damage, misuse, or substantial modifications are not covered. Secure packaging is required, but original packaging is not.

When your return arrives, we'll inspect it and issue an approved refund to the original payment method within three business days of inspection. Bank processing may take longer. There are no restocking fees. Original shipping charges, if separately paid, are not refundable for change-of-mind returns unless required by law.

We may ask optional questions about your experience to improve DollRest; your answers do not affect return eligibility. Please contact us before shipping anything back. For returns outside the United States, contact us to discuss available shipping arrangements.

1-Year Limited Parts Warranty

DollRest components are covered against manufacturing defects, material defects, and failures during normal intended use for one year from delivery. Accidental damage, misuse, unauthorized modifications, normal wear and tear, and cosmetic changes that do not affect function are excluded.

For help, email hello@dollrest.com with your order number, a description of the issue, and photographs if available. For approved claims, DollRest will repair or replace eligible defective components at no charge, including standard replacement shipping within the United States. We may ask you to return the affected component with prepaid shipping.

Exchanges and Order Problems

If your order is incorrect, incomplete, or arrives damaged, contact us promptly at hello@dollrest.com. We'll work with you on a replacement, exchange, or appropriate refund. Voluntary exchanges are reviewed individually based on availability.

These special terms apply only to DollRest products, not other Layers Maker Supply products. This policy does not limit rights under applicable law.